FAQ
FAQ
We’ve compiled the most frequently asked questions and answers to help you quickly find the information you need. If this content hasn’t resolved your questions, or if you have more personalized needs, please feel free to contact us via email. We’ll be happy to assist you.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
Oduct warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
What certifications do you have?
We hold: ISO 9001, CE, TS, RoHS, API 6D, ANSI, DIN, GB/T standards. All materials come with EN 10204 3.1 Material Test Certificate (MTC).
Are you a factory or trading company?
We are 100% manufacturer with full in-house production: casting, CNC machining, assembly, testing and packaging. No outsourcing, quality fully controllable.
What connections are available?
Threaded (NPT/BSP), Flanged (ANSI/DIN/JIS), Tri-Clamp, Butt Weld, Socket Weld.
What standards do your products comply with?
ISO 5208, API 6D, ANSI B16.34, DIN, GB/T 12224, GB/T 14382, etc.
Do you provide wholesale pricing?
Yes. We offer factory direct wholesale price for distributors, importers, contractors and project buyers. Contact us for your catalog and price list.
Can I get a discount for large quantities?
Yes. We provide volume discounts based on order quantity, product type and long-term cooperation.
Do you support OEM & ODM?
Yes. We support:
Custom material, size, pressure, connection
Custom logo, marking, packaging
Custom mesh for Y strainer (10–200 mesh)
Actuator matching (electric/pneumatic)
Exclusive design for your brand
What quality control do you perform?
Full process QC: IQC → IPQC → FQC → OQC
100% shell & seat test (ISO 5208)
100% leakage test
Pressure test, air tightness test, hardness test
Factory pass rate: 99.8%
Can I get test reports?
Yes. We provide: Material Test Certificate (MTC), Pressure Test Report, Leakage Test Report, CE/ISO certificates.
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